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Category Archives: Social Media
Enterprise Social Networking
In a recent project, we were asked to use a social networking tool for collaboration. In this case, it was Yammer. After having used this (or rather, not used) for several months, I realized that it is simply not working … Continue reading
Posted in Social Media
Tagged facebook, ingboo, linkedin, rikard kjellberg, social enterprise, Tibbr, TIBCO, twitter, yammer
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The Future of Recommendations
We were recently asked what we thought of the future of recommendations and product/service reviews as social media continues to develop. Recommendations from trusted sources (friends, family, etc.) have always been and, will always be an integral part of our … Continue reading
Posted in Commerce, Social Media
Tagged commerce, ecommerce, facebook, ingboo, opengraph, product review, retail, rikard kjellberg, social media
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Facebook Evolves – Learning from Others
The most recent change by Facebook introduces several new features related to the news feed. It is clear that Facebook has studied some of their rivals (e.g., Twitter and Google) in making these changes. For example, if I stay on … Continue reading
Posted in News, Social Media
Tagged facebook, google, ingboo, news feed, rikard kjellberg, social media, twitter
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Cloud Computing and Social Media
Cloud-based solutions are currently being considered by many organizations. The trend is lead by Amazon and its Amazon Web Services. One could argue that “cloud” is merely a fancy name for the old fashion data center. The industry is trying … Continue reading
Posted in Social Media
Tagged amazon, cloud, cloud-based, ec2, facebook, ingboo, rightscale, rikard kjellberg, social, social networks
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Social Media and Customer Service
When I briefly checked in on Twitter today, I came across a tweet by my friend, Andrew Mueller, where he recommended an article on social media and customer service. More and more consumers take to Facebook and Twitter to air … Continue reading
Posted in Social Media
Tagged crm, customer support, facebook, ingboo, rikard kjellberg, twitter
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Business-to-Friends – A Blue Ocean
As far as the enterprise is concerned, the Internet can be segmented into two verticals: Business-to-Consumer (B2C) and Business-to-Business (B2B). For B2C applications, portals and search represent traditional means of engaging with the audience. From this perspective, it is easy … Continue reading
Posted in Social Media
Tagged B2B, B2C, B2F, business-to-business, business-to-consumer, business-to-friends, Forrester, GSI Commerce, ingboo, Mashable, rikard kjellberg
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Whose Data is it Anyway?
The latest drama in the Facebook-Google battle unfolded this week. As it turns out, PR firm Burson admitted to not-so-ethical PR practices in its effort to please its client (Facebook). USAToday published an interesting article about the ordeal. If you … Continue reading
Posted in Social Media
Tagged burson, email, email address, email address list, facebook, facebook friend list, gmail, google, ingboo
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Google +1 – Too Little too Late?
Google is in the process of launching +1, a recommendation service for Google search. While coupling it with search makes perfect sense, Google is now also pitching it for other web sites. If you own a web site, you can deploy … Continue reading
Facebook Top News vs. Most Recent
We hear two questions a lot: Where do the Facebook users spend most time, in Top News or Most Recent? What algorithm decides what to put in Top News or Most Recent? We don’t have the complete answer but here is … Continue reading
Social Media, Hate and Anonymity
It is amazing what people say when they can hide behind a pseudonym. Anonymity really brings out the worst in people. One must ask if it is even possible to have any meaningful dialogue when the people involved are allowed … Continue reading →